Spanish Speaking Customer Service for Veterinary Services Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative in the Veterinary Services Department. This position is ideal for individuals who are passionate about animal care and have excellent communication skills to support Spanish-speaking clients.

Responsibilities
  • Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat regarding veterinary services and inquiries.
  • Assist pet owners with appointment scheduling, service options, and following up on vet care recommendations.
  • Handle customer complaints and concerns with empathy and professionalism to ensure a high level of satisfaction.
  • Document customer interactions accurately, maintaining detailed records in the company's database.
  • Collaborate with veterinary staff and other departments to address client questions and ensure seamless service delivery.
  • Stay informed about the latest veterinary services and health tips to provide knowledgeable support to customers.
  • Promote a positive and caring image of the organization while engaging with clients.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Previous experience in customer service, ideally within the veterinary or pet care industry.
  • Strong communication and interpersonal skills with a compassionate approach.
  • Ability to manage multiple inquiries and provide solutions effectively.
  • Proficient in using customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational abilities.
  • A genuine love for animals and a desire to help pet owners.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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