German Speaking Customer Service for Veterinary Services Department

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative for a Veterinary Services Department. This role is ideal for individuals passionate about animal care and providing exceptional service to German-speaking clients seeking veterinary assistance.

Responsibilities
  • Provide outstanding customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to veterinary services.
  • Assist clients with appointment scheduling, service information, and general questions about pet care.
  • Handle customer complaints and provide effective solutions to ensure client satisfaction.
  • Document all customer interactions thoroughly in the system to maintain accurate records.
  • Coordinate with veterinary staff to relay important information and address client needs efficiently.
  • Stay updated on veterinary services and policies to provide accurate and relevant information to clients.
  • Promote a positive and caring environment through empathetic and clear communication.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably in the veterinary or healthcare sector.
  • Strong communication and interpersonal skills.
  • Ability to handle sensitive situations with empathy and professionalism.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills.
  • A strong passion for animal care and a commitment to providing excellent customer support.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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