Czech Speaking Customer Service for Veterinary Services Department
5 days ago
Patrique Mercier Recruitment FR is pleased to announce an opportunity for a Czech Speaking Customer Service Representative for the Veterinary Services Department. This role is tailored for individuals who possess a passion for animal care and are committed to providing outstanding support to clients in the veterinary field.
Responsibilities- Deliver high-quality customer service to Czech-speaking clients via phone, email, and chat, addressing their inquiries related to veterinary services.
- Assist customers with appointment scheduling, service inquiries, and general information regarding pet care.
- Provide guidance and support to pet owners, ensuring they receive the necessary information for their pets' health and well-being.
- Handle customer complaints and resolve issues promptly and professionally.
- Maintain comprehensive knowledge of veterinary services and protocols to educate customers effectively.
- Document all customer interactions accurately for record-keeping and continuous service improvement.
- Collaborate with veterinary staff to ensure clients receive timely and accurate information.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably in the veterinary or healthcare sector.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Ability to handle sensitive information with discretion and professionalism.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A genuine interest in animal care and a desire to help pet owners.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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