German Speaking Customer Service for Veterinary Services Department
4 days ago
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative for a Veterinary Services Department. This role is designed for individuals passionate about animal welfare and dedicated to providing exceptional support to both pet owners and veterinary professionals.
Responsibilities- Provide exemplary customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to veterinary services and products.
- Assist customers with booking appointments, managing their pets' health records, and understanding available services.
- Educate clients about veterinary care options, treatments, and preventative measures for their pets.
- Handle customer complaints and feedback in a professional manner, ensuring a positive experience.
- Collaborate with veterinary staff to resolve complex inquiries and provide timely information to clients.
- Maintain knowledge of animal health practices and departmental policies to offer accurate guidance to clients.
- Document all customer interactions carefully and contribute to improvement initiatives within the department.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the veterinary or healthcare sector.
- Strong communication and interpersonal skills.
- A genuine passion for animals and knowledge of veterinary services is advantageous.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with strong organizational and multitasking abilities.
- A customer-focused mindset with the ability to handle sensitive situations with care and empathy.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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Athens, Attica, Greece Patrique Mercier Recruitment FR Full timePatrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative for a Veterinary Services Department. This role is ideal for individuals passionate about animal care and providing exceptional service to German-speaking clients seeking veterinary assistance.ResponsibilitiesProvide...
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Athens, Attica, Greece Patrique Mercier Recruitment ES Full timePatrique Mercier Recruitment ES is delighted to offer an exciting opportunity for German-speaking individuals to join the Customer Service team in the Veterinary Services Department. If you have a passion for animal welfare and a talent for providing exceptional customer support, this role is perfect for you. In this position, you will assist German-speaking...
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