
German Speaking Customer Support for Dating
5 days ago
Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support representative in our Dating & Social Networking Apps Department. If you're passionate about helping people connect and navigate through modern dating platforms, this role is perfect for you You will be assisting German-speaking users by providing support, resolving queries, and ensuring a satisfying experience on our apps. Join us and be a part of a team dedicated to fostering meaningful connections
Responsibilities- Provide exceptional customer support via email, chat, and phone to German-speaking users of our dating and social networking applications.
- Assist users with account issues, app functionalities, and questions regarding safety and privacy.
- Resolve customer complaints and feedback efficiently and with empathy.
- Guide users through the app features, helping them enhance their experience.
- Document customer interactions accurately for continuous service improvement.
- Collaborate with cross-functional teams to improve user experience and address recurring issues.
Requirements
- Fluency in German (both written and spoken) is required.
- Strong communication skills and a friendly, approachable demeanor.
- Previous experience in customer service, particularly in tech or app support, is preferred.
- Ability to solve problems effectively and with a customer-centric mindset.
- Interest in social networking and dating applications is a plus.
- Willingness to work in a team-oriented, fast-paced environment.
- Experience with customer support software and tools is advantageous.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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