German Speaking Customer Support for Dating

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full time

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support representative in our Dating & Social Networking Apps Department. If you're passionate about helping people connect and navigate through modern dating platforms, this role is perfect for you You will be assisting German-speaking users by providing support, resolving queries, and ensuring a satisfying experience on our apps. Join us and be a part of a team dedicated to fostering meaningful connections

Responsibilities
  • Provide exceptional customer support via email, chat, and phone to German-speaking users of our dating and social networking applications.
  • Assist users with account issues, app functionalities, and questions regarding safety and privacy.
  • Resolve customer complaints and feedback efficiently and with empathy.
  • Guide users through the app features, helping them enhance their experience.
  • Document customer interactions accurately for continuous service improvement.
  • Collaborate with cross-functional teams to improve user experience and address recurring issues.

Requirements

  • Fluency in German (both written and spoken) is required.
  • Strong communication skills and a friendly, approachable demeanor.
  • Previous experience in customer service, particularly in tech or app support, is preferred.
  • Ability to solve problems effectively and with a customer-centric mindset.
  • Interest in social networking and dating applications is a plus.
  • Willingness to work in a team-oriented, fast-paced environment.
  • Experience with customer support software and tools is advantageous.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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