Customer Support Consultant, emails/live chats

6 days ago

Thessaloniki, Central Macedonia, Greece SupportYourApp Full time

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Native Chinese and English upper intermediate (B2 level)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Interest in crypto or stock exchange
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with CRM systems
  • Experience in crypto/finance
  • Experience with Salesforce or Zendesk

Benefits and Perks:

  • Flexible schedule: 5 days per week coverage, Monday to Sunday: 2 AM–11 AM, 10 AM–7 PM and 6 PM–3 AM, Greece time (shifts scheduled on a monthly basis)
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

  • Customer Support Consultant

    12 hours ago

    Thessaloniki, Central Macedonia, Greece SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Representative Opportunity

    6 days ago

    Thessaloniki, Central Macedonia, Greece beBee Careers Full time

    Customer Support Representative Opportunity\We are seeking a highly motivated and service-oriented Customer Care Advisor to join our dynamic team.\This role involves handling inquiries via phone, chat, email, and social media, assisting customers with account, payment, and technical concerns. The primary mission is to ensure a smooth and positive experience...

  • Technical Support Consultant

    5 days ago

    Thessaloniki, Central Macedonia, Greece SOFTONE Full time

    The merger of SOFTONE and ENTERSOFT has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts over 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and...

  • French Customer Support Representative in Greece

    6 days ago

    Thessaloniki, Central Macedonia, Greece beBee Careers Full time

    We are seeking a skilled and enthusiastic Customer Support professional to join our team.Job DescriptionAs a key member of our support team, you will be responsible for delivering exceptional customer experiences through multiple channels. This includes handling inquiries via phone, chat, email, and social media, providing assistance with account, payment,...

  • Spanish Speaking Customer Support for Logistics

    6 days ago

    Thessaloniki, Central Macedonia, Greece Patrique Mercier Recruitment Nordic Full time

    Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Support representative to join our Logistics & Shipping Department. In this role, you will be responsible for providing excellent support to our Spanish-speaking clients regarding shipping inquiries and logistics-related concerns. This is an ideal...

  • French Speaking Customer Support for Luxury

    6 days ago

    Thessaloniki, Central Macedonia, Greece Patrique Mercier Recruitment Nordic Full time

    Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a French Speaking Customer Support representative within the Luxury & High-End Brand Retail Department. This role is perfect for individuals who are passionate about luxury products and providing top-notch customer service. As a customer support representative, you will be...

  • Night Shift Chat Agent

    6 days ago

    Thessaloniki, Central Macedonia, Greece Domes Resorts & Reserves Full time

    "Working with Domes is like being part of a family, it's like coming home."Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a growing Reservations team?At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our...

  • French Speaking Customer Support for Logistics

    6 days ago

    Thessaloniki, Central Macedonia, Greece Patrique Mercier Recruitment Nordic Full time

    Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a French Speaking Customer Support representative to join our Logistics & Shipping Department. In this role, you will be crucial in assisting our customers throughout their shipping and logistics needs. Your fluency in French will allow you to effectively communicate with...

  • SAP Consultant

    2 weeks ago

    Thessaloniki, Central Macedonia, Greece Netcompany Full time

    Company DescriptionWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while...

  • E-commerce Customer Service Representative

    6 days ago

    Thessaloniki, Central Macedonia, Greece beBee Careers Full time

    Customer Support SpecialistWe are seeking a skilled and multilingual support specialist to join our team. As a key member of our customer service department, you will play a vital role in ensuring that our customers receive the highest level of support and satisfaction.About the Role:As a Swedish-speaking E-commerce Support Specialist, you will be...