Night Shift Chat Agent

"Working with Domes is like being part of a family, it's like coming home."

Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a growing Reservations team?

At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our guests and our people.

By joining the Domes corporate & regional teams, you instantly play a vital role in our development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.

Are you a passionate and experienced Night Shift Chat Agent looking for a new challenge in the hospitality industry?

Join our dynamic team at Domes Resorts and be responsible for providing prompt and professional assistance to customers during evening and overnight hours. The role also handles inquiries about products, services, reservations, and promotions, resolves complaints, and ensures customer satisfaction through effective problem-solving. This role requires strong written communication skills, multitasking abilities, and the capacity to work independently while maintaining a high level of accuracy and empathy.

The main responsibilities include:

• Customer Support
  • Respond promptly to customer inquiries, providing accurate and helpful information regarding our hotels, services, facilities, events and promotions.
  • Assist customers in making reservations, cancellations, and modifications, adhering to our reservation policies and procedures.
  • Provide support and guidance to customers regarding any queries they might have prior to their arrival.
  • Handle and resolve customer complaints, ensuring a timely and satisfactory resolution.
  • Utilize chat software and systems effectively to maintain records of customer interactions, ensuring accurate documentation.
• Collaborate with other departments
  • Collaborate with other departments, such as reservations and front office teams, to address customer needs and requests.
• Enhancing Customer Experience and Driving Revenue
  • Upsell and cross-sell our services and amenities to enhance the customer experience and increase revenue.
  • Stay up to date with industry trends, promotions, and competitive offerings to provide accurate and relevant information to customers.
  • Continuously strive to improve customer satisfaction and engagement through personalized and empathetic interactions.
• Self-Development & Team Development
  • Enhance both personal and team knowledge and skills to stay relevant and up-to-date with changing trends and directions in your function.
  • Prepare yourself (and your team if there is one) for additional responsibilities and potential roles within DOMES Resorts.

Requirements

• Bachelor's degree in Tourism Management or a related field.
• Previous experience in customer service or hospitality industry is preferred.
• Excellent written and verbal communication skills with a strong command of the English language.
• Proficiency in using chat platforms, software, and computer systems will be considered as plus.

What you will bring:

• Strong problem-solving skills and the ability to think and act quickly on your feet.
• Exceptional multitasking abilities with the capacity to handle multiple chat conversations simultaneously.
• Demonstrated ability to remain calm and professional in stressful situations.
• Detail-oriented with a high level of accuracy in data entry and documentation.

Benefits

• Becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills.
• Various and diverse opportunities within the Group.
• Feeling safe and secure within a fast-paced organization.
• Competitive remuneration package.

If you are a self-motivated individual with a passion to make a significant impact in the hospitality industry, we want to hear from you. Be part of an exciting journey to self-grow at Domes.

To apply, please submit your resume and cover letter. Only shortlisted candidates will be contacted for an interview.

We thank you for your interest in joining our team.

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality.