Reservations Agent

5 days ago

Thessaloniki, Central Macedonia, Greece Domes Resorts & Reserves Full time

Working with Domes is like being part of a family, it's like coming home."

Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a multi-award Hospitality team?

At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our guests and our people.

By joining the Domes corporate & regional teams, you instantly play a vital role in our development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.

Team Spirit, Positive thinking & Integrity are a few of our team's characteristics and we look forward to adding someone new to it.

We are currently hiring for our headquarters in Thessaloniki, a Reservations Agent to join our team.

Some of the responsibilities:  

  • Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system
  • Respond to guest inquiries regarding room availability, rates, amenities, and promotions
  • Assist guests with modifications or cancellations to existing reservations
  • Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
  • Process payment transactions and ensure accuracy in billing and financial documentation
  • Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests
  • Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution

Requirements

Useful to have:

  • Bachelor's degree in hospitality or related field preferred
  • At least 2 years' experience in a similar position is required
  • Excellent verbal and written communication skills in English and Greek; additional languages are a plus

What you will bring:

  • Strong attention to detail and accuracy in data entry
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Familiarity with hotel reservation systems and proficiency in using computer systems and software
  • Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations
  • Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs

Benefits

You will benefit from:

  • Becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills.
  • Various and diverse opportunities within the Group
  • Feeling safe and secure within a fast-paced organization
  • Competitive remuneration package

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality. 

Please note: Only short-listed candidates will be contacted.

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