Italian Speaking Online Customer Advisor

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as an Italian Speaking Online Customer Advisor, and enjoy the flexibility of working remotely from the beautiful surroundings of Greece In this role, you will engage with Italian-speaking customers, providing exceptional service and support through online channels. Your passion for customer service and your ability to solve problems will be essential as you assist clients with their inquiries, ensuring a positive experience with the brand. Immerse yourself in a dynamic work environment while enjoying the rich culture and lifestyle that Greece has to offer. If you are ready to take on this exciting opportunity and make a difference in customers' online experiences, we would love to hear from you

Responsibilities
  • Provide outstanding customer service to Italian-speaking clients via online chat, email, and social media platforms.
  • Address customer inquiries promptly and effectively, ensuring a positive experience.
  • Maintain a comprehensive understanding of products and services to support informed client interactions.
  • Document and track customer interactions in the CRM system for quality assurance and follow-up.
  • Participate in team meetings to share insights and contribute to overall service enhancements.
  • Stay up to date on company policies and new product launches to provide accurate information.
  • Engage in continuous learning opportunities to improve your skills and expertise in online customer service.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Strong customer service orientation with excellent communication skills.
  • Prior experience in an online customer service role is preferred.
  • Ability to work independently and manage multiple inquiries efficiently.
  • Problem-solving capabilities with a proactive approach to customer concerns.
  • Familiarity with CRM systems and online communication tools.
  • Willingness to work remotely and adapt to varying schedules as needed.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Monthly Events
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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