Italian Speaking Advisor

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment is excited to announce an opportunity for an Italian Speaking Advisor in the vibrant city of Athens, Greece This role is ideal for individuals who are passionate about providing high-quality customer service and have a knack for problem-solving. As an Italian Speaking Advisor, you will be the key contact for our Italian-speaking clientele, guiding them through their inquiries and ensuring their satisfaction.

Supported by a dynamic team, you will engage with clients through various communication channels, offering tailored assistance and resolving any issues that may arise. If you thrive in a multicultural environment and are eager to help others, we would love to see you apply

Key Responsibilities
  • Serve as the primary contact for Italian-speaking clients via phone, email, and chat.
  • Address client inquiries promptly and professionally, providing accurate information and solutions.
  • Maintain a strong understanding of company products and services to better assist clients.
  • Document interactions and track client feedback within the CRM system.
  • Work closely with team members to enhance service delivery and resolve client issues.
  • Participate in ongoing training to continually improve your skills and knowledge.
  • Provide valuable feedback on client interactions to help improve service practices.

Requirements

  • Fluency in Italian and English is required; additional languages are a plus.
  • Strong customer service skills with previous experience in a client-facing role preferred.
  • Excellent communication skills and a friendly demeanor.
  • Ability to handle multiple inquiries and remain organized in a fast-paced environment.
  • Familiarity with CRM systems and basic computer proficiency.
  • A willingness to work in Athens, Greece, and engage with a diverse clientele.
  • Dedication to providing exceptional customer support and satisfaction.

Benefits

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.

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