Italian Speaking Customer Service Advisor

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is seeking an enthusiastic Italian Speaking Customer Service Advisor to join our vibrant team in Athens, Greece This is an exciting opportunity to provide excellent customer support while experiencing the rich culture and beautiful history of Greece. In this role, you will engage with Italian-speaking customers, addressing their inquiries and providing solutions with a focus on customer satisfaction. Your strong communication skills and commitment to helping others will be key to ensuring a positive experience for every customer. If you're looking for a dynamic work environment and the chance to make a difference in the realm of customer service, this is the role for you

Responsibilities
  • Act as the primary point of contact for Italian-speaking customers, handling inquiries via phone, email, and chat.
  • Provide insightful solutions and manage customer issues with professionalism and care.
  • Document customer interactions accurately in the CRM system to maintain clear communication and follow-up.
  • Collaborate with team members to ensure the highest service quality and customer satisfaction.
  • Participate in ongoing training to stay updated on product knowledge and service techniques.
  • Gather feedback from customers to help improve service and product offerings.
  • Foster a positive relationship with clients to encourage loyalty and trust in the brand.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Strong communication and interpersonal skills focused on delivering excellent customer service.
  • Previous experience in customer service or related fields is a plus.
  • A positive attitude and willingness to help customers resolve their issues.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Strong problem-solving skills and attention to detail.
  • Interest in experiencing life in Athens and embracing a new culture.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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