Italian Speaking Advisor

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment as an Italian Speaking Advisor in the vibrant city of Athens, Greece This exciting role places you at the forefront of client interactions, where you will leverage your language skills to provide exceptional support and guidance to our Italian-speaking customers.

As an Italian Speaking Advisor, you will be responsible for addressing client inquiries, offering solutions, and enhancing their overall experience with our services. If you're passionate about helping others and are looking for a rewarding position within a dynamic team, this is the perfect opportunity for you

Responsibilities
  • Provide top-notch support to Italian-speaking clients via phone, email, and chat.
  • Resolve inquiries, provide information, and assist customers with their needs promptly.
  • Maintain an in-depth understanding of company products and services to better assist clients.
  • Document customer interactions clearly in the CRM system for future reference.
  • Collaborate with team members to continuously improve service delivery and client satisfaction.
  • Participate in training sessions to enhance product knowledge and customer service skills.
  • Deliver feedback on client experiences to improve processes and offerings.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Excellent customer service skills with a focus on empathy and problem-solving.
  • Ability to manage multiple inquiries in a fast-paced environment.
  • Previous experience in customer service or advisory roles is a plus.
  • Strong communication skills and a team-oriented mindset.
  • Willingness to work in Athens, Greece, and adapt to a new cultural setting.
  • Proficiency with CRM systems and basic computer skills.

Benefits

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.

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