Nordic Speaking Customer Representative

1 week ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is pleased to present an exciting opportunity for a Nordic Speaking Customer Representative in the beautiful city of Athens, Greece If you are fluent in Nordic languages and have a passion for delivering exceptional customer service, we want to hear from you.

In this role, you will be the primary point of contact for our Nordic-speaking customer base, assisting them with inquiries and ensuring a positive experience. Join our diverse and dynamic team and take the next step in your career with us

Key Responsibilities
  • Engage with customers primarily in Nordic languages (Swedish, Danish, Norwegian, Finnish) via phone, email, and live chat.
  • Provide accurate information regarding products and services to enhance customer satisfaction.
  • Resolve customer issues promptly and efficiently, working towards first-contact resolution.
  • Maintain detailed records of customer interactions within our CRM system.
  • Collaborate with team members to improve service quality and customer experience.
  • Participate in training and continuous learning to stay updated on product knowledge and support techniques.

Requirements

  • Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) as well as English is required.
  • Experience in customer service is preferred but not essential; a positive attitude and willingness to learn are key.
  • Strong communication skills and a customer-centric approach.
  • Ability to work efficiently in a fast-paced environment while paying attention to detail.
  • Excellent problem-solving abilities and a proactive mindset.
  • Team player with the ability to work independently.
  • Willingness to relocate to Athens, Greece, and embrace a new cultural experience.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary

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