Nordic Speaking Customer Service
5 days ago
Join the vibrant team at Patrique Mercier Recruitment JP as we seek Nordic-speaking customer service representatives to enhance our operations in the beautiful city of Athens, Greece This role is perfect for individuals who are passionate about providing top-notch customer support while enjoying the rich history and culture that Athens has to offer. As a Nordic-speaking customer service representative, you will play a key role in assisting customers from various Nordic countries, addressing their inquiries and ensuring they receive exceptional service. If you are ready to make a difference and take on a rewarding role, we would love to hear from you
Responsibilities- Provide outstanding customer service to clients from Nordic countries through phone, email, and chat support.
- Address inquiries and issues promptly to enhance customer satisfaction.
- Develop a thorough understanding of our products and services to offer accurate solutions to customers.
- Maintain detailed documentation of customer interactions in the company's CRM system.
- Collaborate with team members to identify opportunities for improving service delivery.
- Participate in training sessions to enhance skills and knowledge of best practices.
- Share insights and suggestions for process improvements to boost overall customer satisfaction.
Requirements
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is required; proficiency in English is also necessary.
- Excellent communication and interpersonal skills with a strong customer focus.
- Ability to thrive in a fast-paced environment while managing multiple tasks.
- Strong analytical and problem-solving abilities.
- Previous experience in customer service or a related field is preferred.
- Familiarity with CRM systems and customer support tools.
- A positive attitude, adaptability, and enthusiasm for learning about new products and customer care techniques.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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