Nordic Speaking Customer Service

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as a Nordic-speaking customer service representative based in the vibrant city of Athens, Greece We are searching for enthusiastic individuals who are fluent in Nordic languages and eager to provide exceptional support to our diverse clientele. As part of our team, you will engage with customers to assist them with their inquiries, ensuring a seamless and satisfying experience. This role not only offers a chance to develop your career in an exciting international environment but also allows you to immerse yourself in the rich culture and beauty of Athens. If you are ready to make a meaningful impact while enjoying a new adventure, we want to hear from you

Responsibilities
  • Provide outstanding customer service to clients speaking Nordic languages via telephone, email, and chat.
  • Address customer inquiries, troubleshoot issues, and offer effective solutions to enhance customer satisfaction.
  • Maintain in-depth knowledge of our products and services to assist customers effectively.
  • Keep detailed records of customer interactions in the company's CRM system.
  • Collaborate with team members to identify areas for service improvement and share best practices.
  • Engage in continuous learning through training sessions to keep up with industry trends and service enhancements.
  • Participate in team brainstorming sessions to come up with innovative ideas for improving customer experience.

Requirements

  • Fluent in one or more Nordic languages (Danish, Finnish, Norwegian, Swedish) and proficient in English.
  • Exceptional communication and interpersonal skills with a strong commitment to customer service.
  • Ability to work collaboratively in a diverse team environment.
  • Strong problem-solving abilities and attention to detail.
  • Previous experience in customer service is preferred.
  • Familiarity with CRM systems and communication tools is a plus.
  • A positive, adaptable attitude, and enthusiasm for engaging with customers from various backgrounds.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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