Nordic Speaking Customer Service Agent

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as a Nordic Speaking Customer Service Agent in the beautiful city of Athens, Greece This role offers a fantastic opportunity to immerse yourself in a vibrant culture while providing exceptional service to our customers. As part of our dedicated customer service team, you will assist clients who speak Nordic languages, addressing their inquiries and resolving issues to ensure a high level of satisfaction. If you are passionate about delivering excellent customer service and wish to explore a lively new environment, we encourage you to apply

Responsibilities
  • Provide excellent customer service to Nordic-speaking clients via phone, email, and chat.
  • Respond to customer inquiries promptly and accurately, ensuring a positive experience.
  • Maintain detailed knowledge of company products and services to offer appropriate assistance.
  • Accurately document customer interactions in the CRM system for tracking and analysis.
  • Work collaboratively with team members to enhance service efficiency and effectiveness.
  • Participate in training sessions to develop and refine customer service skills.
  • Provide feedback to management on areas for improvement within the customer service process.

Requirements

  • Fluency in a Nordic language and English, both written and spoken.
  • Strong communication and interpersonal skills focused on customer satisfaction.
  • Experience in customer service is advantageous but not mandatory.
  • Ability to work effectively in a fast-paced and team-oriented environment.
  • Proactive, adaptable, and positive mindset, with excellent problem-solving capabilities.
  • Willingness to relocate and experience life in Greece.
  • A genuine enthusiasm for helping customers and addressing their needs.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary

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