Nordic Speaking Technical Customer Agent

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is thrilled to announce an exciting opportunity for a Nordic Speaking Technical Customer Agent to join our team in Athens, Greece. In this vital role, you will provide first-class technical support to our Nordic-speaking customers, assisting them with a variety of technical issues and inquiries. Your expertise in technology and your passion for helping customers will be essential to enhance their experience and ensure their satisfaction with our products and services. If you're a problem-solver with a keen interest in technology, we'd love to hear from you

Key Responsibilities
  • Deliver exceptional technical support to Nordic-speaking clients via phone, email, and chat.
  • Troubleshoot and resolve technical issues promptly and efficiently.
  • Maintain accurate documentation of customer interactions and solutions in our CRM system.
  • Work collaboratively with other teams to escalate and resolve complex customer inquiries.
  • Stay informed about product knowledge, updates, and industry trends to provide informed support.
  • Collect customer feedback to inform potential improvements in products and services.
  • Assist in the training and development of new team members by sharing your expertise.

Requirements

  • Fluency in a Nordic language (Danish, Norwegian, Swedish, or Finnish) and English, both spoken and written.
  • Strong technical skills and a passion for problem-solving.
  • Excellent communication skills with a customer-focused approach.
  • Previous experience in customer service or technical support is an advantage.
  • Ability to work efficiently under pressure and manage multiple priorities.
  • Strong attention to detail and a commitment to high-quality service.
  • Must be eligible to work in Athens, Greece.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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