Nordic Speaking Customer Service Agent

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as a Nordic Speaking Customer Service Agent for a leading banking company in Athens, Greece This exciting opportunity invites you to be part of a vibrant team dedicated to providing exemplary customer service to clients in the Nordic region. In this role, you will assist customers with inquiries related to banking products and services, ensuring a seamless and positive experience. If you are passionate about finance and customer service and want to live in a dynamic city rich in history and culture, this position is tailor-made for you

Responsibilities
  • Provide exceptional customer service to Nordic-speaking clients via phone, email, and chat.
  • Assist customers with inquiries related to banking products, services, and account management.
  • Resolve issues and handle transactions efficiently while ensuring compliance with banking regulations.
  • Document customer interactions appropriately in the CRM system.
  • Collaborate with team members to enhance customer satisfaction and streamline processes.
  • Participate in ongoing training and development to increase product knowledge and service skills.
  • Share feedback on customer trends to improve service delivery continually.

Requirements

  • Fluent in at least one Nordic language (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken.
  • Excellent communication and interpersonal skills with a customer-focused approach.
  • Previous experience in customer service or banking is a plus but not essential.
  • Strong problem-solving skills and the ability to multitask in a fast-paced environment.
  • Proactive and adaptable, with a positive attitude towards customer interaction.
  • Willingness to relocate to Athens and embrace a new cultural experience.
  • A genuine interest in the banking industry and helping customers with their needs.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary

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