Nordic Speaking Customer Service Agent

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is seeking a Nordic Speaking Customer Service Agent to join our team in the vibrant city of Athens, Greece In this role, you will focus on providing exceptional service to customers in the Nordic market, ensuring their inquiries and concerns are addressed promptly and professionally. You will be part of a dynamic environment where your language skills and customer-centric approach will shine. If you're looking to advance your career while enjoying the rich culture and lifestyle of Greece, we want to hear from you

Responsibilities
  • Deliver outstanding customer service to Nordic-speaking clients through various communication channels (phone, email, and chat).
  • Effectively address customer inquiries, resolve complaints, and provide information about products and services.
  • Maintain a sound knowledge of the company's offerings to ensure accurate information is provided.
  • Document customer interactions systematically in the CRM system for quality assurance and tracking.
  • Collaborate with team members to enhance processes and improve customer service delivery.
  • Participate in continuous training and development programs to enhance your skills.
  • Provide feedback to management regarding customer interactions and service improvements.

Requirements

  • Fluent in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Experience in customer service or similar roles is an advantage.
  • Able to work effectively in a fast-paced team-oriented environment.
  • Proactive problem-solving skills and the ability to think on your feet.
  • Willingness to relocate to Athens and embrace a new cultural experience.
  • A positive attitude and an enthusiasm for providing excellent customer service.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary

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