Dutch Speaking Customer Service for Anti-Financial Crime Unit

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is pleased to offer an exceptional opportunity for a Dutch Speaking Customer Service Representative for an Anti-Financial Crime Unit. This role is key to supporting clients in addressing inquiries and ensuring compliance while contributing to the fight against financial crime.

Responsibilities
  • Provide outstanding customer service to Dutch-speaking clients in relation to anti-financial crime policies and procedures.
  • Assist customers with inquiries regarding compliance requirements, fraud detection, and financial crime reporting.
  • Support clients through complex issues, ensuring accurate information and effective resolutions.
  • Document customer interactions meticulously and maintain up-to-date records for compliance and training purposes.
  • Collaborate with internal teams to escalate and resolve issues related to financial crime as necessary.
  • Stay informed on industry regulations and best practices regarding financial crime prevention.
  • Handle sensitive information with discretion and maintain confidentiality at all times.

Requirements

  • Fluency in Dutch and English, both written and spoken.
  • Experience in customer service, preferably within a financial, compliance, or legal environment.
  • Strong problem-solving skills and ability to handle complex inquiries.
  • Excellent communication and interpersonal skills.
  • Attention to detail and the ability to work with sensitive information responsibly.
  • Proficiency in customer service software and Microsoft Office applications.
  • A proactive approach to learning and adapting to the evolving landscape of financial crime prevention.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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