French Speaking Customer Service for Anti-Financial Crime Unit
5 days ago
Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a French Speaking Customer Service Representative to join the Anti-Financial Crime Unit. This role is critical in providing support to clients while ensuring compliance with regulations and helping to combat financial crimes.
Responsibilities- Provide high-quality customer service to French-speaking clients via phone, email, and chat regarding inquiries related to anti-financial crime measures.
- Assist customers in understanding compliance procedures, reporting suspicious activities, and adhering to anti-money laundering guidelines.
- Investigate customer concerns and complaints, escalating issues as necessary to the appropriate department.
- Document all interactions accurately, ensuring that all necessary information is recorded in compliance with regulatory standards.
- Collaborate with compliance and legal teams to ensure adherence to relevant laws and regulations.
- Stay up-to-date with evolving regulations and best practices in financial crime prevention.
- Promote a strong customer-centric approach while fostering trust and security in interactions.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer service, ideally in a financial or compliance role.
- Strong understanding of anti-financial crime regulations is a plus.
- Excellent communication and problem-solving skills.
- Detail-oriented with strong organizational capabilities.
- Proficient in using customer service tools and Microsoft Office applications.
- A commitment to integrity and ethical behavior in all interactions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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