Portuguese Speaking Customer Service for Anti-Financial Crime Unit
4 days ago
Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Portuguese Speaking Customer Service Representative within an Anti-Financial Crime Unit. This position is ideal for individuals who have a keen interest in compliance, fraud prevention, and providing support to clients in a critical area of financial services.
Responsibilities- Provide exceptional customer service to Portuguese-speaking clients regarding issues related to financial crime prevention and compliance.
- Assist customers with inquiries related to anti-financial crime measures, investigations, and reporting.
- Handle and resolve customer complaints while maintaining high standards of professionalism and confidentiality.
- Document and maintain accurate records of all customer interactions and inquiries in the company's system.
- Collaborate with internal teams to investigate cases and enhance overall service delivery.
- Stay informed about regulations and best practices in financial crime prevention to provide accurate and timely assistance.
- Contribute to creating a secure and compliant environment for customers while promoting the company's anti-financial crime initiatives.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, ideally within the financial services or compliance sector.
- Strong communication and interpersonal skills with a focus on customer-centric service.
- Ability to handle sensitive information and maintain a high level of confidentiality.
- Proficient in the use of customer service software and Microsoft Office applications.
- Detail-oriented with excellent problem-solving abilities.
- A passion for anti-financial crime work and a commitment to supporting clients in navigating these issues.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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