Swedish Speaking Customer Service for Anti-Financial Crime Unit

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is delighted to offer an exceptional opportunity for a Swedish Speaking Customer Service Representative within an Anti-Financial Crime Unit. This role is pivotal in supporting efforts to combat financial crime while ensuring excellent service to Swedish-speaking clients. The position is a chance to make a meaningful impact in a crucial sector while developing your career in customer service.

Responsibilities
  • Provide outstanding customer service to Swedish-speaking clients, addressing inquiries related to anti-financial crime processes and reporting.
  • Assist clients in navigating regulatory requirements and documentation related to financial crime investigations.
  • Handle sensitive cases with discretion and professionalism, ensuring compliance with privacy regulations.
  • Collaborate with law enforcement and compliance teams to facilitate investigations and provide comprehensive support.
  • Document and maintain accurate records of all customer interactions and case details.
  • Stay informed about industry regulations, anti-financial crime initiatives, and best practices.
  • Utilize customer service software effectively to manage client communications and follow-ups.

Requirements

  • Fluency in Swedish and English, both written and spoken.
  • Experience in customer service, preferably in compliance, banking, or a related field.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to handle sensitive information securely.
  • Familiarity with anti-financial crime regulations and practices is a strong advantage.
  • Proficiency in customer service software and Microsoft Office applications.
  • A commitment to ethical conduct and a proactive approach to problem-solving.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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