Swedish Speaking Customer Service for Anti-Financial Crime Unit
5 days ago
Patrique Mercier Recruitment FR is delighted to offer an exceptional opportunity for a Swedish Speaking Customer Service Representative within an Anti-Financial Crime Unit. This role is pivotal in supporting efforts to combat financial crime while ensuring excellent service to Swedish-speaking clients. The position is a chance to make a meaningful impact in a crucial sector while developing your career in customer service.
Responsibilities- Provide outstanding customer service to Swedish-speaking clients, addressing inquiries related to anti-financial crime processes and reporting.
- Assist clients in navigating regulatory requirements and documentation related to financial crime investigations.
- Handle sensitive cases with discretion and professionalism, ensuring compliance with privacy regulations.
- Collaborate with law enforcement and compliance teams to facilitate investigations and provide comprehensive support.
- Document and maintain accurate records of all customer interactions and case details.
- Stay informed about industry regulations, anti-financial crime initiatives, and best practices.
- Utilize customer service software effectively to manage client communications and follow-ups.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Experience in customer service, preferably in compliance, banking, or a related field.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills, with the ability to handle sensitive information securely.
- Familiarity with anti-financial crime regulations and practices is a strong advantage.
- Proficiency in customer service software and Microsoft Office applications.
- A commitment to ethical conduct and a proactive approach to problem-solving.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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