Spanish Speaking Customer Service for Hotel Reservations
10 hours ago
Patrique Mercier Recruitment PT is thrilled to present a fantastic opportunity for a Spanish Speaking Customer Service Representative within the Hotel Reservations & Hospitality Department. In this role, you will provide essential support to Spanish-speaking clients, ensuring delightful customer experiences from the moment they book their stay to the completion of their visit. By addressing inquiries and resolving issues effectively, you will play a significant role in promoting the hospitality brand while working in a team-oriented environment. If you have a passion for customer service and a love for the hospitality industry, we encourage you to apply and join our dynamic team.
Key Responsibilities- Deliver outstanding customer service in Spanish, assisting clients with hotel reservations, inquiries, and special requests.
- Provide accurate information regarding hotel services, room availability, amenities, and local attractions.
- Manage customer complaints and resolve issues in a timely and professional manner, ensuring satisfaction.
- Document customer interactions and update reservation systems accurately to maintain organized records.
- Collaborate with other departments, including front desk and housekeeping, to ensure a seamless guest experience.
- Stay informed about hotel policies, promotions, and changes to provide the best possible service.
- Continuously enhance your knowledge and skills through ongoing training and development opportunities.
Requirements
- Fluency in Spanish with strong communication skills in English, both written and spoken, is required.
- Previous experience in customer service, preferably in the hospitality or tourism industry, is highly desirable.
- Strong problem-solving skills with a customer-focused approach to service.
- Excellent verbal and written communication skills, enabling effective interaction with clients.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and organizational skills for maintaining accurate records of customer interactions.
- A passion for hospitality and a dedication to providing a high level of customer service.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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Athens, Attica, Greece Patrique Mercier Recruitment TR Full timePatrique Mercier Recruitment is delighted to offer a fantastic opportunity for a Spanish Speaking Customer Service Representative within the Hotel Reservations and Hospitality Department. In this key role, you will provide exceptional support to Spanish-speaking clients, assisting them with hotel reservations, inquiries regarding amenities, and addressing...
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