German Speaking Customer Support for Online Music
1 week ago
Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support representative for an innovative online music and podcast department. If you have a passion for music, podcasts, and delivering top-notch customer service, this role is perfect for you
In this position, you will assist German-speaking clients with inquiries related to music streaming, podcast subscriptions, and technical support. Your expertise will help users navigate the platform and resolve any issues they encounter, ensuring they have the best possible experience.
Join a vibrant team in a dynamic industry where your love for music and customer engagement can thrive. Be part of a culture that values creativity, collaboration, and customer satisfaction
Responsibilities- Provide exceptional customer support in German for music and podcast inquiries
- Troubleshoot technical issues and provide effective solutions
- Educate customers on platform features and subscription options
- Maintain clear and accurate documentation of customer interactions
- Collaborate with team members to enhance the overall customer experience
- Stay updated on industry trends and company offerings to provide informed support
Requirements
- Fluency in German and English, both written and spoken
- Prior experience in customer support or related fields is preferred
- Strong communication and interpersonal skills
- Problem-solving abilities with a keen attention to detail
- A genuine passion for music and podcasts
- Comfortable using technology and customer support software
- Ability to work effectively in a fast-paced environment
- Team player with a positive and proactive attitude
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)
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