German Speaking Customer Support for Music Streaming Platform Department
1 week ago
Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support representative for a renowned music streaming platform. If you are a music enthusiast and have a passion for providing top-notch customer service, this role might be the perfect fit for you
As a part of this dynamic team, you will assist German-speaking customers with inquiries related to the music streaming service, troubleshooting issues, and ensuring a seamless listening experience. Your communication skills and knowledge of music trends will enable you to build rapport and provide exceptional support.
Join a fast-paced and innovative company that values creativity and customer satisfaction. Embrace this opportunity to combine your love for music with a rewarding career in customer service
Responsibilities- Provide high-quality customer support in German for inquiries related to the music streaming platform
- Troubleshoot technical issues faced by users
- Guide customers in navigating the platform's features and functionalities
- Document customer interactions accurately in the support system
- Collaborate with the technical team to resolve more complex inquiries
- Stay informed about new releases, features, and trends in the music industry
Requirements
- Fluency in German and English, both written and spoken
- Previous experience in customer support is a plus
- Strong communication and interpersonal skills
- Technical proficiency, particularly with streaming platforms
- Knowledge of music genres and current trends is a significant advantage
- Excellent problem-solving abilities and attention to detail
- A customer-focused mindset with a passion for the music industry
- Ability to work effectively in a fast-paced and collaborative environment
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)
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