German Speaking Customer Support for Consumer Electronics

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting skilled professionals with rewarding career opportunities. We are currently looking for a German Speaking Customer Support Representative for Consumer Electronics. This role is ideal for individuals who are passionate about technology and electronics and enjoy providing top-notch customer service to help clients with their inquiries.

Responsibilities
  • Provide exceptional customer support to German-speaking clients regarding consumer electronics through phone, email, and chat.
  • Assist customers with product inquiries, technical issues, and warranty information.
  • Troubleshoot and resolve customer problems effectively and efficiently.
  • Document customer interactions and maintain accurate records in the support database.
  • Collaborate with technical and product teams to address complex customer issues.
  • Educate customers about product features, usage, and best practices for each device.
  • Gather customer feedback to contribute to product improvement and service enhancements.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably in the technology or consumer electronics sector.
  • Strong communication and interpersonal skills, with a customer-first mentality.
  • Proficient in handling technical inquiries and providing effective solutions.
  • Familiarity with CRM systems and customer support tools.
  • Detail-oriented and capable of managing multiple priorities.
  • Flexibility to work varied hours, including evenings and weekends if necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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