German Speaking Customer Support for Consumer Electronics
4 days ago
Patrique Mercier Recruitment FR is committed to connecting skilled professionals with rewarding career opportunities. We are currently looking for a German Speaking Customer Support Representative for Consumer Electronics. This role is ideal for individuals who are passionate about technology and electronics and enjoy providing top-notch customer service to help clients with their inquiries.
Responsibilities- Provide exceptional customer support to German-speaking clients regarding consumer electronics through phone, email, and chat.
- Assist customers with product inquiries, technical issues, and warranty information.
- Troubleshoot and resolve customer problems effectively and efficiently.
- Document customer interactions and maintain accurate records in the support database.
- Collaborate with technical and product teams to address complex customer issues.
- Educate customers about product features, usage, and best practices for each device.
- Gather customer feedback to contribute to product improvement and service enhancements.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the technology or consumer electronics sector.
- Strong communication and interpersonal skills, with a customer-first mentality.
- Proficient in handling technical inquiries and providing effective solutions.
- Familiarity with CRM systems and customer support tools.
- Detail-oriented and capable of managing multiple priorities.
- Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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