Flemish Speaking Customer Support for Consumer Electronics Repair

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exciting career opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for the Consumer Electronics Repair & Warranty Department. This role is perfect for those who have a strong dedication to customer service and are passionate about the consumer electronics industry.

Responsibilities
  • Provide exceptional customer support to Flemish-speaking clients regarding consumer electronics repairs and warranty claims through phone, email, and chat.
  • Assist customers with inquiries related to repair status, warranty coverage, and service policies.
  • Effectively address and resolve customer complaints, ensuring a high level of satisfaction.
  • Document customer interactions accurately and maintain comprehensive records of all inquiries and outcomes.
  • Collaborate with technical teams to resolve complex issues and improve service quality.
  • Educate clients about warranty terms and conditions, repair processes, and product features.
  • Gather customer feedback to contribute to service enhancements and operational improvements.

Requirements

  • Fluency in Flemish and English, both written and spoken.
  • Experience in customer support, preferably in the consumer electronics or repair sector.
  • Strong communication skills with a focus on customer satisfaction and problem resolution.
  • Detail-oriented with excellent organizational skills.
  • Familiarity with CRM systems and customer support software.
  • Strong problem-solving skills and the ability to work effectively in a team.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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