Flemish Speaking Customer Support for Consumer Electronics Repair
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exciting career opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for the Consumer Electronics Repair & Warranty Department. This role is perfect for those who have a strong dedication to customer service and are passionate about the consumer electronics industry.
Responsibilities- Provide exceptional customer support to Flemish-speaking clients regarding consumer electronics repairs and warranty claims through phone, email, and chat.
- Assist customers with inquiries related to repair status, warranty coverage, and service policies.
- Effectively address and resolve customer complaints, ensuring a high level of satisfaction.
- Document customer interactions accurately and maintain comprehensive records of all inquiries and outcomes.
- Collaborate with technical teams to resolve complex issues and improve service quality.
- Educate clients about warranty terms and conditions, repair processes, and product features.
- Gather customer feedback to contribute to service enhancements and operational improvements.
Requirements
- Fluency in Flemish and English, both written and spoken.
- Experience in customer support, preferably in the consumer electronics or repair sector.
- Strong communication skills with a focus on customer satisfaction and problem resolution.
- Detail-oriented with excellent organizational skills.
- Familiarity with CRM systems and customer support software.
- Strong problem-solving skills and the ability to work effectively in a team.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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