Nordic Speaking Customer Support for Consumer Electronics Repair
4 days ago
Patrique Mercier Recruitment FR is committed to connecting talented individuals with rewarding career opportunities. We are currently seeking a Nordic Speaking Customer Support Representative for the Consumer Electronics Repair & Warranty Department. This role is ideal for individuals who are passionate about technology and consumer electronics, and who enjoy assisting customers with their repair and warranty inquiries.
Responsibilities- Provide exceptional customer support to Nordic-speaking clients regarding repair services and warranty claims via phone, email, and chat.
- Assist customers with troubleshooting, warranty coverage questions, and repair status updates.
- Effectively resolve customer issues and complaints to ensure a smooth and satisfactory experience.
- Document customer interactions accurately and follow up on outstanding inquiries.
- Collaborate with repair teams and service partners to manage customer expectations and ensure timely service delivery.
- Educate clients on warranty terms, service options, and best practices for caring for their electronics.
- Gather and report customer feedback to contribute to service improvements and operational efficiency.
Requirements
- Fluency in one or more Nordic languages (Danish, Norwegian, Swedish, or Finnish) and English, both written and spoken.
- Experience in customer service, particularly within the consumer electronics or repair sector is preferred.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to comprehend technical information and convey it clearly to customers.
- Proficiency in customer support software and standard office applications.
- Detail-oriented with excellent problem-solving abilities.
- Flexibility to work varied hours, including weekends and evenings as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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