Dutch Speaking Customer Support for Consumer Electronics Repair

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full time

Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support representative in the Consumer Electronics Repair & Warranty Department. This role is perfect for individuals who are passionate about technology and customer service. As a key member of our support team, you will assist Dutch-speaking customers with inquiries related to repairs and warranty claims for their consumer electronics products. Your goal will be to ensure a seamless and positive customer experience. If you are fluent in Dutch and have a knack for problem-solving, we would love to hear from you

Responsibilities
  • Provide top-notch customer support via phone, email, and chat in Dutch.
  • Assist customers with inquiries about repair processes, warranty claims, and product issues.
  • Efficiently resolve customer complaints and ensure customer satisfaction.
  • Guide customers through technical issues with empathy and clear communication.
  • Document customer interactions for quality assurance and process improvement.
  • Collaborate with technical teams to provide accurate information and solutions.

Requirements

  • Fluency in Dutch (both spoken and written) is required.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or technical support is preferable.
  • Knowledge of consumer electronics and repair processes is a plus.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to work well under pressure and in a fast-paced environment.
  • Experience with customer service software and tools is advantageous.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )


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