German Speaking Customer Support for Consumer Electronics Repair
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for Consumer Electronics Repair & Warranty. This role is perfect for individuals who are passionate about technology and customer service, and who enjoy assisting German-speaking clients with their electronics repair and warranty inquiries.
Responsibilities- Provide exceptional customer support to German-speaking clients regarding consumer electronics repair and warranty claims via phone, email, and chat.
- Assist customers with inquiries about product warranties, repair processes, and warranty terms.
- Effectively resolve customer complaints and issues to ensure a satisfactory experience.
- Document all customer interactions accurately and follow up on outstanding issues as needed.
- Collaborate with technical teams and service providers to facilitate timely repairs and solutions.
- Educate clients about available services and guide them through the repair and claims process.
- Gather customer feedback to improve service quality and operational efficiency.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the consumer electronics or technical support field.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Technical aptitude and ability to learn about new products quickly.
- Proficiency in using CRM systems and standard office applications.
- Excellent problem-solving skills and the ability to work effectively under pressure.
- Flexibility to work varied hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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