German Speaking Customer Support for Consumer Electronics

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is proud to offer an exciting opportunity for a German Speaking Customer Support Representative specializing in Consumer Electronics. In this role, you will provide essential support to German-speaking customers, assisting them with inquiries related to a wide range of consumer electronic products. Your expertise in customer service will help ensure a positive experience and foster customer loyalty. If you have a passion for technology and enjoy helping others, we encourage you to apply

Responsibilities
  • Deliver exceptional customer support to German-speaking clients through phone, email, and chat.
  • Assist customers with product inquiries, troubleshooting, and general support for consumer electronics.
  • Handle customer complaints and resolve issues promptly and effectively.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with internal teams to ensure effective service delivery and support.
  • Stay updated on product knowledge, features, and industry trends to provide accurate assistance.

Requirements

  • Fluency in German and English; additional languages are a plus.
  • Experience in customer support, particularly within the consumer electronics sector.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Familiarity with CRM systems and proficiency in standard office software.
  • A genuine interest in consumer electronics and technology.
  • Ability to work effectively in a dynamic environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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