Dutch Speaking Customer Service for Hotel Reservations
2 days ago
Patrique Mercier Recruitment is excited to offer an outstanding opportunity for a Dutch Speaking Customer Service Representative for the Hotel Reservations & Hospitality Department. In this vital role, you will provide exceptional assistance to Dutch-speaking customers, focusing on hotel bookings, reservations, and general inquiries about hospitality services. Your dedication to providing excellent customer service will enhance the guest experience and contribute to the success of our partners in the hospitality industry. If you are fluent in Dutch and have a passion for travel and customer service, we would love to have you on our team
Responsibilities- Deliver top-notch customer service to Dutch-speaking clients via phone, email, and live chat.
- Assist customers with hotel reservations, inquiries about services, and any changes to existing bookings.
- Provide information on hotel amenities, rates, and special promotions effectively.
- Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
- Collaborate closely with hotel partners and internal teams to ensure customer satisfaction.
- Stay informed about hospitality trends, policies, and new offerings to assist customers knowledgeably.
Requirements
- Fluency in Dutch and English; additional language skills are a plus.
- Experience in customer service, preferably within the hospitality or travel industry.
- Strong communication and interpersonal skills.
- Detail-oriented with effective problem-solving capabilities.
- Familiarity with CRM systems and proficient in basic computer applications.
- Able to work both independently and as part of a collaborative team in a fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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