German Speaking Customer Support for Transportation Services Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to bridging the gap between talented professionals and exciting job opportunities. We are currently seeking a German Speaking Customer Support Representative for our Transportation Services Department. This position is ideal for individuals who are passionate about delivering excellent customer service and who enjoy assisting German-speaking clients with their transportation needs.
Responsibilities- Provide exceptional customer support to German-speaking clients regarding transportation services through phone, email, and chat.
- Assist customers with inquiries related to bookings, schedules, service options, and policies.
- Effectively address customer complaints and issues to ensure a positive experience.
- Document customer interactions accurately and follow up on outstanding inquiries.
- Collaborate with internal teams to resolve complex customer issues and to improve service quality.
- Stay informed about transportation services, promotions, and safety regulations to provide accurate information to customers.
- Gather customer feedback to support continuous service improvement initiatives.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in the transportation or logistics sector.
- Strong communication skills with a commitment to customer satisfaction.
- Detail-oriented and capable of handling multiple tasks under pressure.
- Proficient in using CRM systems and standard office software.
- Strong problem-solving skills and an ability to work independently.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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