French Speaking Customer Support for Transportation Services Department
4 days ago
Patrique Mercier Recruitment FR is excited to announce a job opening for a French Speaking Customer Support Representative in the Transportation Services Department. This position is perfect for individuals who are passionate about customer service and eager to assist French-speaking clients with their transportation needs.
Responsibilities- Provide exceptional customer support to French-speaking clients regarding transportation services via phone, email, and chat.
- Assist customers with inquiries related to bookings, schedules, pricing, and policies.
- Effectively resolve customer concerns and complaints to ensure a positive and efficient experience.
- Document all customer interactions accurately and follow up on outstanding issues.
- Collaborate with internal teams and service providers to ensure seamless service delivery.
- Keep customers informed about service updates, travel regulations, and any changes affecting their bookings.
- Gather customer feedback to support continuous improvement initiatives within the department.
Requirements
- Fluency in French and English, both written and spoken.
- Proven experience in customer service, preferably within the transportation or travel sector.
- Excellent communication skills and a strong commitment to customer satisfaction.
- Strong attention to detail with the ability to manage multiple tasks effectively.
- Familiarity with CRM systems and standard office software.
- Strong problem-solving skills and the ability to work independently.
- Willingness to work flexible hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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