Finnish Speaking Customer Support for Transportation Services Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to matching qualified professionals with exciting career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Transportation Services Department. This position is ideal for individuals who have a passion for helping others and enjoy providing top-notch customer service to Finnish-speaking clients.
Responsibilities- Provide exceptional customer support to Finnish-speaking clients regarding transportation services through various communication channels including phone, email, and chat.
- Assist customers with inquiries related to bookings, service options, and company policies.
- Resolve customer complaints and provide effective solutions to enhance customer satisfaction.
- Maintain accurate records of customer interactions and ensure timely follow-ups on outstanding issues.
- Work collaboratively with internal teams to ensure seamless service delivery.
- Keep informed of the latest transportation regulations and available services to offer accurate assistance to customers.
- Gather customer feedback to contribute to the ongoing improvement of customer support processes.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service, particularly in the transportation sector is preferred.
- Strong communication and interpersonal skills with a focus on providing excellent customer service.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Familiarity with CRM software and standard office applications.
- Strong analytical and problem-solving skills.
- Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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