Portuguese Speaking Customer Service for Fashion

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative for the Fashion & Apparel Department. This role is perfect for individuals who are passionate about the fashion industry and eager to provide outstanding customer service to clients in this dynamic sector.

Responsibilities
  • Deliver exceptional customer service to Portuguese-speaking clients through various channels, including phone, email, and chat, addressing their inquiries about fashion and apparel products.
  • Assist customers with product selection, order placement, and tracking of purchases.
  • Handle customer complaints and returns, ensuring solutions are provided promptly and professionally.
  • Stay informed about current fashion trends and the company's product offerings to provide accurate and relevant information to customers.
  • Document all customer interactions and feedback for continuous service improvement initiatives.
  • Work collaboratively with the sales and merchandising teams to enhance the overall customer experience.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably in the fashion or retail industry.
  • Strong communication skills and a customer-focused approach.
  • Ability to manage multiple inquiries and maintain composure in a fast-paced environment.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with excellent organizational skills.
  • A keen interest in fashion trends and the ability to provide styling advice is a plus.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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