Dutch Speaking Customer Service for Hotel Reservations
4 days ago
Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a Dutch Speaking Customer Service Representative in the Hotel Reservations & Hospitality Department. This role is ideal for individuals who are passionate about travel and hospitality, offering an engaging opportunity to assist Dutch-speaking customers with their hotel reservations and inquiries. As a representative in this department, you will be responsible for providing top-notch service, ensuring that guests have the best possible experience from the moment they first contact us until they arrive at their hotel. If you are an enthusiastic communicator and enjoy helping people with their travel plans, we invite you to join our team
Key Responsibilities- Provide exceptional customer service in Dutch, assisting guests with hotel reservations, inquiries, and special requests.
- Manage and confirm reservations, ensuring accuracy and attention to detail throughout the process.
- Resolve customer issues and complaints promptly and effectively, always striving to exceed their expectations.
- Utilize the hotel management system to maintain updated records of customer interactions and reservations.
- Collaborate with hotel staff and other departments to facilitate seamless service delivery and enhance guest experiences.
- Stay informed about hotel offerings, promotions, and local attractions to provide valuable recommendations to guests.
- Engage in ongoing training to develop product knowledge and improve customer service skills.
Requirements
- Fluency in Dutch and strong English communication skills, both written and spoken, are essential.
- Previous experience in customer service, particularly in hospitality or travel, is highly desirable.
- Strong interpersonal skills with a focus on building positive relationships with customers.
- Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
- A problem-solving mindset, ready to tackle challenges and think creatively to enhance customer satisfaction.
- A friendly and professional demeanor that reflects the hospitality values of the organization.
- Flexibility to adapt to various customer needs and a genuine interest in the travel and hospitality industry.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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