German Speaking Customer Service for Online Shopping Platforms Department

7 days ago

Athens, Attica, Greece Patrique Mercier Recruitment PT Full time

Patrique Mercier Recruitment PT is excited to present a special opportunity for a German Speaking Customer Service Representative in the Online Shopping Platforms Department. In this role, you will be the first point of contact for German-speaking customers, providing them with exceptional support as they navigate their online shopping experiences. If you are passionate about e-commerce and customer service, and you are fluent in German, we would love to have you join our team. This position promises to offer a dynamic work environment where you can directly contribute to enhancing customer satisfaction and loyalty.

Key Responsibilities
  • Provide high-quality customer support in German, addressing inquiries related to online shopping processes and platform features.
  • Assist customers with order placement, payment issues, returns, and inquiries to ensure a seamless shopping experience.
  • Maintain accurate records of customer interactions and transactions, ensuring compliance with internal processes.
  • Collaborate with logistics and technical teams to resolve customer issues and enhance service delivery.
  • Stay updated on product offerings, promotions, and platform updates to give customers accurate information.
  • Proactively engage with customers to build relationships and foster loyalty to the online shopping platform.
  • Participate in team meetings and training sessions to continuously improve service effectiveness and efficiency.

Requirements

  • Fluency in German and strong English communication skills, both written and spoken, are essential.
  • Previous experience in customer service, preferably in e-commerce or related sectors, is highly beneficial.
  • Strong problem-solving abilities with a focus on achieving customer satisfaction.
  • Excellent communication and interpersonal skills for effectively engaging with customers.
  • Able to manage multiple inquiries and tasks efficiently in a fast-paced environment.
  • Attention to detail and strong organizational skills for maintaining accurate records.
  • A genuine interest in online shopping trends and a desire to help customers enhance their shopping experience.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors

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