Dutch Speaking Customer Service for Online Travel
8 hours ago
Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Representative in the Online Travel & Tour Packages Department. In this role, you will be an essential part of a team dedicated to helping customers plan their dream vacations by providing excellent service and support regarding travel and tour packages. Your primary responsibility will be to assist Dutch-speaking customers with their inquiries and bookings, ensuring they have all the information they need to create unforgettable travel experiences. If you are passionate about travel and enjoy providing top-notch customer service, we want to hear from you
Key Responsibilities- Provide exceptional customer support in Dutch, assisting clients with inquiries related to travel and tour packages.
- Help customers with booking processes, including modifications, cancellations, and itinerary changes.
- Document all customer interactions accurately, ensuring that all inquiries and resolutions are logged in the system.
- Collaborate with travel agents, suppliers, and internal teams to resolve complex issues promptly and efficiently.
- Stay informed about travel destinations, packages, and promotions to provide accurate information to customers.
- Engage with customers proactively to ensure a positive experience and foster brand loyalty.
- Participate in continuous training to stay updated on best practices in travel customer service and industry developments.
Requirements
- Fluency in Dutch and strong English communication skills, both written and spoken is essential.
- Experience in customer service, particularly in the travel or tourism industry, is highly preferable.
- Outstanding problem-solving abilities with a customer-centric approach to service.
- Excellent verbal and written communication skills for effective interaction with clients.
- Able to manage multiple inquiries in a fast-paced environment while maintaining a positive demeanor.
- Attention to detail and strong organizational skills for accurately processing bookings and customer interactions.
- A passion for travel and a willingness to learn about various destinations and travel offerings.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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