Czech Speaking Customer Support for Virtual Job
4 days ago
Patrique Mercier Recruitment FR is committed to connecting talented individuals with meaningful career opportunities. We are currently looking for a Czech Speaking Customer Support Representative for the Virtual Job & Freelance Platforms Department. This position is perfect for individuals who are enthusiastic about supporting clients in navigating the world of virtual jobs and freelancing.
Responsibilities- Provide high-quality customer support to Czech-speaking clients using virtual job and freelance platforms through phone, email, and chat.
- Assist customers with inquiries related to account setup, job postings, payment processes, and platform features.
- Resolve customer complaints and issues efficiently to ensure a positive user experience.
- Maintain accurate records of customer interactions, including inquiries and resolutions.
- Collaborate with internal teams to identify and address user needs and improve service delivery.
- Educate customers about platform functionalities, security measures, and best practices for successfully using the service.
- Gather user feedback to contribute to the continuous improvement of our platform and offerings.
Requirements
- Fluency in Czech and English, both written and spoken.
- Previous experience in customer service, preferably in the technology or freelance industry.
- Strong communication skills with a commitment to excellent customer service.
- Detail-oriented with strong organizational and time-management skills.
- Familiarity with online platforms and customer support tools.
- Effective problem-solving skills and the ability to work independently.
- Willingness to work flexible hours, including evenings and weekends if required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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