German Speaking Customer Service for Online Streaming Service Department
4 days ago
Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a German Speaking Customer Service Representative for the Online Streaming Service Department. This position is perfect for individuals who are passionate about entertainment and technology, and who want to help customers navigate their streaming experiences with exceptional service.
Responsibilities- Provide outstanding customer service to German-speaking clients through various channels, including phone, email, and live chat.
- Assist customers with inquiries about subscriptions, content availability, account management, and technical support.
- Guide users on how to use the streaming service effectively, including troubleshooting streaming issues and providing solutions.
- Handle customer complaints and feedback professionally, aiming to enhance customer satisfaction and retention.
- Collaborate with technical teams to escalate and resolve complex customer issues promptly.
- Maintain an up-to-date knowledge of the streaming platform, including new releases and features.
- Document all customer interactions accurately for quality assurance and improvement purposes.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in the entertainment or technology sector, is preferred.
- Exceptional communication skills and a customer-oriented mindset.
- Strong problem-solving abilities with a focus on delivering effective solutions.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A passion for streaming services and knowledge of current entertainment trends is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full timePatrique Mercier Recruitment is a leading agency committed to connecting talented individuals with great job opportunities across Greece. We are currently seeking a German Speaking Customer Service representative to support a renowned Online Streaming Service Department. This role is ideal for those who have a passion for entertainment and technology,...
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Athens, Attica, Greece Patrique Mercier Recruitment ES Full timePatrique Mercier Recruitment ES is thrilled to offer an exciting opportunity for German-speaking customer service professionals to join a prestigious online streaming service team in Athens, Greece If you're passionate about entertainment and enjoy helping others, this role is perfect for you. As part of this dynamic organization, you will assist...
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