Italian Speaking Customer Service and Sales

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as an Italian Speaking Customer Service and Sales Representative for a premier cruise line This exciting opportunity allows you to work in the vibrant city of Athens, Greece, where you will engage with customers who are eager to explore the seas. In this role, you will provide exceptional customer service while also driving sales for cruise packages and services. If you're passionate about travel, enjoy helping people, and speak Italian fluently, this position is a perfect match for you

Responsibilities
  • Provide outstanding support to Italian-speaking customers through phone, email, and chat regarding cruise inquiries and bookings.
  • Drive sales by presenting cruise offers and packages effectively, meeting targets set by the company.
  • Address customer questions and resolve any issues promptly to ensure a satisfying travel experience.
  • Stay updated on cruise products, itineraries, and promotions to provide accurate information to customers.
  • Document customer interactions in the CRM system to maintain accurate records and enhance future service.
  • Collaborate with the sales and customer service team to implement best practices and improve client satisfaction.
  • Participate in training programs to enhance product knowledge and improve sales strategies.

Requirements

  • Fluent in Italian, both written and spoken; proficiency in English is a requirement.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Ability to work in a sales-oriented environment and achieve set targets.
  • Previous experience in customer service or sales, especially in the tourism or hospitality sector, is highly preferred.
  • Proficiency in using CRM systems and other customer support tools.
  • Positive attitude with strong problem-solving skills and the ability to work well under pressure.
  • A passion for travel and helping customers create memorable experiences.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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