Italian Speaking Customer Service

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join our dynamic team at Patrique Mercier Recruitment JP as an Italian-speaking customer service representative based in the vibrant city of Athens, Greece We are seeking enthusiastic individuals who are passionate about providing excellent customer support in a thriving international environment. In this role, you will assist our Italian-speaking clients by addressing their inquiries and ensuring their satisfaction with our services. This is an amazing opportunity to immerse yourself in Greek culture while enhancing your career in a reputable company. If you have a knack for customer service and a love for helping others, we want to hear from you

Responsibilities
  • Provide high-quality customer support to Italian-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries related to our products and services, resolving issues efficiently and professionally.
  • Maintain a thorough understanding of company offerings to provide accurate and timely information.
  • Document customer interactions and feedback meticulously in the company's CRM system.
  • Collaborate with colleagues to improve customer service processes and enhance client satisfaction.
  • Engage in ongoing training and development to stay updated on product knowledge and industry trends.
  • Offer constructive feedback and suggestions for enhancing the overall customer experience.

Requirements

  • Fluency in Italian, both written and spoken; proficiency in English is also required.
  • Exceptional communication and interpersonal skills with a strong customer service orientation.
  • Ability to work well in a team and contribute to a positive work environment.
  • Strong organizational and multitasking skills, with the ability to work under pressure.
  • Prior experience in customer service or a related field is preferred.
  • Familiarity with CRM systems and customer service tools.
  • A proactive attitude, flexibility, and a willingness to learn in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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