Italian Speaking Customer Service Agent

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Embark on a rewarding career journey with Patrique Mercier Recruitment JP as an Italian Speaking Customer Service Agent in the vibrant city of Athens, Greece In this role, you will be providing outstanding service to Italian-speaking clients, helping them with their inquiries and ensuring a delightful customer experience. Your responsibilities include resolving issues, offering product information, and supporting customers through various communication channels. If you are enthusiastic about customer service and want to enjoy a work-life in a beautiful location, this opportunity is for you

Responsibilities
  • Provide exceptional customer support to Italian-speaking clients via phone, email, and chat.
  • Handle customer inquiries efficiently and resolve issues professionally.
  • Maintain a thorough understanding of company products and services to assist customers effectively.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with team members to enhance service delivery and customer satisfaction.
  • Participate in training sessions to continually develop your skills and knowledge.
  • Offer feedback and suggestions to improve processes and customer experiences.

Requirements

  • Fluency in Italian and English is required.
  • Excellent communication skills and a strong focus on customer satisfaction.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Prior experience in customer service is an advantage but not essential.
  • Proactive, adaptable, and a positive mindset with strong interpersonal skills.
  • Willingness to relocate to Athens and embrace a new culture.
  • A genuine enthusiasm for assisting customers and addressing their needs.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary

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