Italian Speaking Customer Service Agent

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as an Italian Speaking Customer Service Agent for a prestigious banking company located in Athens, Greece In this role, you will play a critical part in providing exceptional customer service to Italian-speaking clients. Your responsibilities will include handling inquiries, resolving issues, and ensuring a seamless banking experience for our customers. If you are eager to work in a dynamic environment and help customers navigate their banking needs, we encourage you to apply

Responsibilities
  • Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.
  • Assist customers with inquiries regarding bank accounts, services, and transactions.
  • Resolve customer issues promptly and effectively to ensure a high level of satisfaction.
  • Maintain an in-depth knowledge of banking products and services to provide accurate assistance.
  • Document customer interactions in the CRM system for tracking and quality assurance.
  • Collaborate with team members to enhance service delivery and improve customer experiences.
  • Participate in training sessions to stay updated on regulatory changes and banking practices.

Requirements

  • Fluency in Italian and English is essential.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Ability to thrive in a fast-paced and team-oriented environment.
  • Prior experience in customer service or banking is an advantage but not required.
  • Proactive attitude and strong problem-solving skills.
  • Willingness to work in Athens, Greece, and adapt to a new cultural environment.
  • A genuine enthusiasm for helping customers and addressing their banking needs.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary

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