German Speaking Customer Support Representative

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join the team at Patrique Mercier Recruitment JP as a German Speaking Customer Support Representative in vibrant Athens, Greece

This is an exciting opportunity for individuals who are passionate about providing first-class customer service while working in a dynamic and multicultural environment. As a Customer Support Representative, you will assist our German-speaking clients with their inquiries and ensure they have an exceptional experience with our products and services.

If you thrive in a customer-centric role and are looking to enhance your career in an engaging setting, we would love to have you on board

Key Responsibilities
  • Provide outstanding customer support to German-speaking customers via phone, email, and chat.
  • Address inquiries related to products, services, and technical issues in a timely manner.
  • Resolve customer complaints and enhance customer satisfaction through effective communication.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Participate in ongoing training and development to improve product knowledge and service skills.
  • Collaborate with team members to share insights and improve overall customer support processes.
  • Contribute to a positive team environment and uphold the company's values in every interaction.

Requirements

  • Fluency in German and English, both written and spoken.
  • Strong customer service and communication skills.
  • Previous experience in customer support is preferred but not mandatory.
  • Ability to troubleshoot issues and provide effective solutions.
  • Proactive and positive approach with a desire to help others.
  • Attention to detail and strong organizational skills.
  • Willingness to work in Athens, Greece.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Attractive Working Hours (Mo-Fr)
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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