Nordic Speaking Customer Support for Virtual Assistant Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a Nordic Speaking Customer Support Representative for our Virtual Assistant Department. This role is perfect for those who are passionate about providing excellent customer service and supporting our Nordic-speaking clients with their virtual assistance needs.
Responsibilities- Deliver outstanding customer support to Nordic-speaking clients regarding virtual assistant services through phone, email, and chat.
- Assist customers with inquiries related to service offerings, scheduling, and account management.
- Effectively address and resolve customer complaints and issues to ensure high levels of satisfaction.
- Document all customer interactions accurately, and follow up on outstanding queries in a timely manner.
- Collaborate with internal teams to enhance service delivery and meet client expectations.
- Keep clients informed about service updates, new features, and best practices for utilizing virtual assistance.
- Gather feedback from clients to support continuous improvement initiatives.
Requirements
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.
- Experience in customer service, ideally in virtual assistant or related services.
- Strong communication skills and a customer-centric approach.
- Ability to multitask effectively in a fast-paced environment.
- Familiarity with CRM systems and standard office software.
- Detail-oriented with excellent organizational skills.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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