Nordic Speaking Customer Service for Online Travel Department
4 days ago
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Nordic Speaking Customer Service Representative within the Online Travel Department. This position is perfect for individuals who are passionate about travel and enjoy providing excellent customer service to clients across the Nordic countries.
Responsibilities- Deliver high-quality customer service to clients from Nordic countries through phone, email, and chat communications.
- Assist customers with travel bookings, modifications, and general inquiries related to travel services.
- Provide accurate information about destinations, travel policies, and offers to enhance the customer experience.
- Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
- Collaborate with travel partners and suppliers to guarantee smooth service and address customer needs effectively.
- Stay up-to-date with the latest travel trends, promotions, and company services to provide relevant advice.
- Document all customer interactions and maintain organized service records for continuous improvement.
Requirements
- Fluency in one or more Nordic languages (e.g., Swedish, Norwegian, Danish, Finnish) and English, both written and spoken.
- Previous experience in customer service, particularly in the travel or tourism sector, is advantageous.
- Strong communication skills and a customer-oriented approach.
- Ability to handle complaints and resolve issues effectively under pressure.
- Familiarity with online booking systems and customer service software.
- Detail-oriented with strong organizational skills and the ability to multitask.
- A genuine passion for travel and helping others plan their perfect journeys.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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