Nordic Speaking Customer Service

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is excited to invite passionate individuals to join our team as Nordic-speaking customer service representatives in vibrant Athens, Greece In this role, you will have the opportunity to work for a leading company while delivering exceptional service to our Nordic clients. Experience the beautiful blend of modern city life and ancient history that Athens offers, all while developing your professional skills in a friendly and supportive environment. If you're dedicated to providing outstanding customer support and are eager to immerse yourself in a new culture, we want to hear from you

Responsibilities
  • Provide excellent customer support to clients from Nordic countries through various communication channels, including phone, email, and chat.
  • Handle inquiries, troubleshoot issues, and offer solutions to ensure customer satisfaction.
  • Develop a thorough understanding of the company's products and services to provide accurate guidance and assistance.
  • Accurately document all customer interactions and feedback in the company's CRM system.
  • Collaborate with team members to continually enhance service processes and customer experiences.
  • Engage in ongoing training and development to keep updated on products and best practices.
  • Provide feedback and suggestions to improve customer service tactics and strategies.

Requirements

  • Fluent in one of the Nordic languages (Danish, Finnish, Norwegian, or Swedish), both written and spoken; proficiency in English is required.
  • Excellent communication and customer service skills with a focus on client satisfaction.
  • Ability to manage multiple tasks and work efficiently in a dynamic environment.
  • Strong problem-solving skills and attention to detail.
  • Previous experience in customer service, preferably in a related industry, is an advantage.
  • Familiarity with CRM systems and customer support tools.
  • A proactive attitude, adaptability, and enthusiasm for learning about new products and services.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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